Source: 6 Steps to Creating a Culture of Person and Family Engagement in Health Care

This Planetree PFE Culture Change Toolkit is designed for health care practices participating in the Transforming Clinical Practice Initiative, but will be of value to any practice seeking strategies to improve person and family engagement. It provides guidance on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care, to ultimately improve quality of care.

When patients and families are partners in planning and making decisions about their care, health outcomes are better, patient experience and satisfaction improves, and often, costs are lower. Healthcare practices can adopt a variety of strategies to improve person and family engagement. Changes can range from improving office workflow, to improving how care team members interface with the patient and family, to developing shared decision-making strategies that ensure treatment is understood by and meaningful to the individual patient.

This toolkit is designed for healthcare practices participating in the Transforming Clinical Practice Initiative, but will be of value to any practice seeking strategies to improve person and family engagement. It provides guidance on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care, to ultimately improve quality of care.

This publication was developed as a collaboration between Planetree International and the Patient-Centered Primary Care Collaborative Support and Alignment Network, with assistance from the Institute for Patient- and Family-Centered Care (IPFCC). It was funded through the Centers for Medicare and Medicaid (CMS) Transforming Clinical Practice Initiative (TCPI), a national program to transform health care to improve quality and outcomes. TCPI has identified key ’drivers’ of transformation, along with six metrics of person and family engagement (PFE) to guide transformation activities.